When you buy tickets directly from an individual seller, you do so at your own risk, but when you buy them on The MyCityRocks Ticket Exchange, MyCityRocks provides you with a 200% guarantee that tickets purchased through our ticket exchange are authentic and valid for entry.
We offer a 200% Money Back Guarantee on your event tickets if:
We also offer a 100% Money Back Guarantee if your event is cancelled entirely with no rescheduled date (excludes shipping).
- Your order is accepted by, but not delivered by the seller.
- Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event.
- You were denied entry because of the tickets or invalid tickets were provided by the seller. Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.
The MyCityRocks Ticket Exchange guarantees that the following will be true for all event tickets ordered through MyCityRocks.com:
1. All tickets are legitimate tickets, valid for entry.
Unless otherwise noted as part of the ticket description, all the tickets sold on The MyCityRocks Ticket Exchange are guaranteed to be authentic tickets, valid for entry to the event the ticket is for. If the venue will not accept the ticket for entry, the purchaser must ship the unused tickets to The MyCityRocks Ticket Exchange as instructed in email by The MyCityRocks Ticket Exchange. The MyCityRocks Ticket Exchange will investigate the incident to determine why the tickets were not accepted, and if The MyCityRocks Ticket Exchange finds that the ticket seller was in error, the purchaser will be refunded the full cost of the tickets including shipping costs and service fees.
2. All tickets delivered will be the same, equal, or better than what was originally requested.
If the purchaser does not receive the exact tickets he or she ordered, The MyCityRocks Ticket Exchange guarantees that the replacement tickets will be of equivalent or better value than the tickets originally requested. If purchaser complains that the tickets they received do not meet this criteria, and if the event has not yet occurred, and if The MyCityRocks Ticket Exchange determines in its sole discretion that the tickets are not adequate to fulfill its promise of equivalent or better tickets, The MyCityRocks Ticket Exchange may either provide the purchaser with equivalent or better tickets, or it may refund the purchase price of the tickets including shipping costs and service fees. In either case, purchaser must ship the tickets back to The MyCityRocks Ticket Exchange as instructed by The MyCityRocks Ticket Exchange in a prompt manner to be eligible for a refund or new tickets. If the event has already occurred, The MyCityRocks Ticket Exchange may provide the purchaser with a refund. To be eligible for a refund, the purchaser must ship the unused tickets back to The MyCityRocks Ticket Exchange as instructed by The MyCityRocks Ticket Exchange.
3. All tickets will be delivered in a timely manner.
All deliveries are made to the billing address of the purchaser. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt will be made before the event occurs. If the event occurs and no delivery attempt has been made, The MyCityRocks Ticket Exchange will coordinate with the ticket seller to issue the purchaser a refund of the cost of the tickets including shipping costs and service fees. The purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. If purchaser cannot be available to receive delivery, purchaser shall contact and coordinate with Federal Express, or whatever other delivery company the ticket seller might use for the purchaser's order, to make alternate delivery or pickup arrangements.
4. If an event is permanently cancelled, a refund will be issued.
If an event is permanently cancelled, The MyCityRocks Ticket Exchange will coordinate with the ticket seller to provide the purchaser a full refund of the ticket price including any service fees. The MyCityRocks Ticket Exchange may require the purchaser to return the tickets to the ticket seller to be eligible for this refund. If an event that you purchase tickets for is postponed, tickets will be honored for the rescheduled date. No refunds are available if an event is postponed but not cancelled.
Still have questions about our guarantee? Email us at CustomerSupport@MyCityRocks.com.
A Note From A Fan
MyCityRocks Ticket Exchange
Tommy in Boynton Beach, FL wrote:
"Fantastic customer service. Probably the best ticket buying experience I've ever had. Delivery was quick and efficient, prices were fair, and overall i was very pleased. Thanks for the great service, you guys rock!!"
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Page created at:
Tuesday, 24-May-2016 23:17:57 EDT